Question 1

Is it possible to order without registering on the site?

Accepted Answer

Yes, you can order without registering on the site. However, we recommend that you register on the site so that you can receive important information as well as updates regarding promotions and benefits.

Question 2

How do I track my order status?

Accepted Answer

Immediately after the order, you will receive an order confirmation by email, and when the shipment starts, you will receive another email with a tracking number and a link to the shipment website where you can track the order status (within one business day of the order, except in special cases).

Question 3

How do I know that my order has been recieved?

Accepted Answer

Immediately after the order, you will receive an order confirmation by email, and when the shipment starts, you will receive another email with a tracking number and a link to the shipment website where you can track the order status (within one business day of the order, except in special circumstances).

Question 4

How can I update or change my order?

Accepted Answer

As long as the delivery has not started, you can update the details in the order by sending an email to our customer service at service@canabd.com. After sending the order, it will not be possible to make any further changes.

Question 5

How can I pay for my order?

Accepted Answer

You can pay with all types of international credit cards: Visa, MasterCard and American Express. It is not possible to pay with various direct cards.

Question 6

What shipment options and costs are there?

Accepted Answer

Currently, the order can only be sent by regular mail (with tracking number). More types of shipments will be added soon (we will release an update of course)

Question 7

How long does it take for my order to arrive?

Accepted Answer

Currently, the order can only be sent by regular mail (with tracking number). Delivery by mail usually takes about 10-14 business days, however, there may be delays. The maximum delivery time, after which we will issue you a credit or issue an alternative delivery of your choice, is 30 business days.

Question 8

How do I exchange or return and item I purchased?

Accepted Answer

You can return or replace an item whose original packaging that has not been opened and has not been used. If you would like to return or exchange an item, write to us at service@canabd.com, and we will send you an address for shipping the product you wish to return or exchange.

Question 9

An item I ordered is missing

Accepted Answer

If an item is missing from the order, write to us at service@canabd.com and we will send you the missing product without delay (and as a receipt without additional cost on your part).

Orders & Deliveries